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Crisis Communication: How to Reach Students and Faculty

Being an online student or teacher arguably has safety advantages after a number of killings in the news. One of the responses to these incidents has been an increased awareness of the need and plans for communication.
Even though I teach in the classroom currently, I have not been a recipient of any alerts until I received text messages from Tufts University about a water main break in Greater Boston, which impacted me even though I wasn’t on campus then. Here is how Tufts plans for crisis communication, an important lesson for any school, whether online or campus-based.

3 Responses

  1. I think this is a great post, and the link to Tufts’ crisis communication plan was a good place for educators to start and possibly help glean ideas for developing an emergency communications plan for their institution.
    I remember 9/11 like it was yesterday. I was giving an instrument demonstration at a school I taught beginning and intermediate band at in Wheaton, MD, about 5 miles outside of Washington, DC. After the news broke parents started showing up in droves to gather their kids, and I remember thinking that there is no way to get messages out to parents about what will be happening with the schools other than the news media. Which, of course was already clogged up with other, more important news for the day. Twitter hadn’t come about yet, and the web was still developing ‘instant’ communications.
    I think this has become one of the more vital pieces that every learning institution needs to have in place these days.

  2. Hi,
    Nice post. I agree with you that awareness of need and plans for communication is must. Online lessons may be more effective. Thanks for paying attention to the issue.
    regards
    data recovery

  3. Great post! you’ve pointed out an essential past of school. we should have precautionary measures to tackle any bad situation.